Frequently Asked Questions
Everything you need to know about your Helsi shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders can take between 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags still attached. Simply visit our Returns Portal to generate a prepaid shipping label.
How do I find my perfect fit?
Each product page features a detailed size guide. We recommend measuring your bust, waist, and hips and comparing them to our specific garment measurements for the most accurate fit.
Do you offer international shipping?
Yes, Helsi ships to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.
How should I care for my Helsi garments?
To maintain the quality of our fabrics, we recommend following the specific care instructions on the inner label. Generally, most of our delicate items require dry cleaning or a cold hand wash.